CONTACT US
We would love to hear from you! If you have any questions or inquiries, please fill out the form below or email us at hello@minisonss.com.
Kindly allow up to 24-48 hours for us to get back to you, however, rest assured we will do our best to get back to you at our earliest opportunity.
Please be sure to visit our FAQ page as well as your question maybe answered there.
Thank you for reaching out!
ASK A QUESTION
SHIPPING
Your package’s journey begins here, setting out across towns and seas until it reaches you.
We offer both domestic and international shipping. We offer both domestic and international shipping. Orders within the U.S. of $75 or more (subtotal) ship free with standard shipping—no code needed.
For all other orders, available shipping rates and carrier options will appear during checkout. For more details, please see our full shipping policy HERE.
RETURN POLICY
Every piece we send is meant to carry warmth, but if yours doesn’t feel at home, we gladly accept its return within 14 days of arriving to you.
The cost of the return journey will be the customer's responsibility. For full details, please see our return policy HERE.
Can I edit or cancel my order?
Please email us at hello@minisonss.com with the word "EDIT" or "CANCEL" in the subject line as soon as possible. We cannot guarantee that we will be able to edit or cancel your order once it's been placed but if your order has not hit the road yet, we will happily update the shipping address for you. In case your goodies have already shipped, we are sorry, we are unable to make any changes.
If your package does make it back to us due to an incorrect address or a delivery hiccup, you will need to cover the re-shipping fees. Please take your time inputting your shipping details.
What is the status of my order?
Once your order has been placed, you will receive an order confirmation email. Please allow up to 20 minutes to receive the confirmation email. Your order will be then processed and shipped. A tracking number will be automatically emailed once your order has been packed and picked up by the delivery carrier. If you have not received the order confirmation nor tracking email, please email us at hello@minisonss.com to verify your email address.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club and Shop Pay.
What is the shipping fee and delivery timeline?
Please visit our Shipping page for detailed information.
Do you ship internationally?
We are thrilled to tell you that we ship worldwide! Rates and delivery options will be available upon checkout. Please visit our Shipping page for detailed information regarding international shipping.
What is your return policy?
Kindly visit our Return Policy page for detailed information.
Are your products cruelty free?
Absolutely. We are against animal testing and will always stand by this.